No Data Left Behind
How Integra Delivered Seamless Information Handover for a Critical Canadian Pipeline Project
Industry focus
Energy – Pipeline Infrastructure
Project Focus
Seamless handover of all project information to Operations.
Organizing and migrating millions of records.
Establishing clear IM processes and governance.
Enabling teams with reliable access to critical data.
Ensuring compliance and operational readiness.
The Opportunity
As the pipeline project neared completion, the risk was clear: millions of records, years of institutional knowledge, and critical operational data needed to be transferred to operations without loss, delay, or compliance issues.
The volume and complexity of records—electronic and physical—combined with the absence of a dedicated Information Management lead created significant operational and regulatory exposure. This presented a critical opportunity to establish structured information management processes, ensure seamless handover, and strengthen readiness for long‑term operational success.
The Challenges
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Information Overwhelm
The Operations team was set to inherit an unprecedented volume of information without the structure needed to manage it.
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No IM ownership
The absence of a dedicated Information Management Lead lead to teams improvising, duplicating efforts, and increasing compliance risk.
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Lack of Governance
Missing processes and visibility meant information couldn’t be consistently controlled, trusted, or tracked across the organization.
Starting the Journey…
Assessment & Roadmap
When the VP of IT needed a partner with a track record of delivering under pressure, Integra’s experience coupled with our Four Pillars Assessment approach stood out. Integra developed a roadmap, and drove strategy with leadership, and execution with collaboration.
Integra’s Solution
Given the scale and complexity of this particular project, the client required a solution that was not only strategic, but practical, defensible, and proven in high‑pressure environments.
Turning Risk Into Readiness
Key Deliverables
Strategy
Developed an actionable IM Readiness Roadmap and Email Retention Strategy.
Execution
Orchestrated a phased migration - inventory, planning, transfer, and validation.
Leadership
Stepped in as interim IM Lead, building trust and driving execution.
Collaboration
Connected project and operations teams, embedding best practices and driving the knowledge transfer.
In Their Own Words…
“[The] project records inside the SharePoint Records Center allow our Project Analytics team to more efficiently respond to Information Requests and research [for the] project history in a much more streamlined way”. - Major Projects
“Integra’s professionalism, expertise, and commitment were instrumental in ensuring the project’s documentation and information were managed effectively, enabling a smooth and successful completion.” - Supply Chain Management
“I went into your [project] Records turnover site and found critical data. This was an important initiative.” - Engineering & Drafting
The Results
3.8
Million
Electronic records migrated
Regulatory Assurance
Ensured regulatory compliance
and audit readiness
1088
Physical record boxes transferred
Data Safeguarding
Safeguarded essential operational and historical data
26
Functional areas catalogued
Sustainable Process
Embedded repeatable processes for future success
21
Departments empowered with the right information
Operational Efficiency
Improved access and efficiency
for business leaders
If you’re an executive or business leader facing a high-stakes transition, the integrity of your information is non-negotiable. Integra transforms risk into opportunity, ensuring your organization thrives through change.
Why This Matters to You?
Ready to secure your next transition?
Connect with Integra to turn your next information challenge into a measurable success. Let's turn your business challenge into a success story.
Integra Partners stands out for our comprehensive approach to transforming asset information management. We blend advanced technology capabilities with human expertise to enhance data integrity, improve accessibility, and reduce risks. Our robust governance frameworks, streamlined processes, and tailored technology solutions ensure consistent and sustainable document control.
By partnering with us, clients benefit from our proven track record in delivering actionable roadmaps, effective change management strategies, and measurable outcomes that drive operational success and adoption.
Why Integra Partners?
“We partnered with Integra because of their reputation in the energy industry. We will continue partnering with them because they've proven they deliver to an exceptional standard. We're really proud of what we've accomplished together.”
— VP, Information Services